04:18:00 +07:00 From the most recent newsletter: "This might be some of the best software user feedback I’ve ever heard".
I wrote this referencing a recent Citadel Dispatch episode with Anna Chekovich. Her feedback about real world cross border usage was particularly insightful. But there's something else worth mentioning.
It occurred to me this morning that there's another reason it's a great episode when it comes to software development: Matt Odell. At this stage I've listenned to a lot of episodes with him leading the discussions around very technical topics, the conversations aren't forced, they meander a bit, with some enjoyable banter, but they don't shy away from getting into the nitty gritty. He's able to put users at ease, dispite language differences and push towards finding solutions to real world problems.
As a software developer myself, these sorts of interactions are really facinating. It's not that easy to do the user feedback dance, and Matt's pretty darn good at it. #